Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@moruzzis.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@moruzzis.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@moruzzis.com.

Moruzzi's Carbon Fiber Products Return Policy

At Moruzzi's Carbon Fiber Products, we're very easy to work with and stand behind the quality and craftsmanship of our carbon fiber products. If for any reason you are not completely satisfied with your purchase, please review our straightforward return policy below:

1. Eligibility for Returns:

  • You may return an item within 30 days from the date of delivery.
  • The item must be in its original, unused condition, with all tags and packaging intact.

2. How to Initiate a Return:

  • To start a return, please contact our customer service team at info@moruzzis.com. Please provide your order number and a brief reason for the return.
  • Our customer service team will provide you with clear instructions on how to proceed with your return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a Moruzzi's Carbon Fiber Products error or a defective product.
  • For your security, we recommend using a traceable and insured shipping method when returning the item to ensure safe delivery.

4. Inspection and Processing:

  • Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
  • Please allow up to [10 business days] from the date we receive your return for us to process and refund your payment. Refunds will be issued to the original payment method used for the purchase.

5. Refunds:

  • Approved returns will receive a refund for the purchase price of the item(s), excluding any shipping charges or additional fees.
  • Refunds will be issued in the same form of payment used for the original purchase.

6. Customer Service:

  • If you have any questions or require assistance with your return, please do not hesitate to contact our dedicated customer service team at info@moruzzis.com. We are here to assist you.

We appreciate your trust in Moruzzi's Carbon Fiber Products. Your satisfaction is our top priority, and we are committed to providing you with exceptional products and customer service. For any further inquiries or concerns, please feel free to reach out to us.

Thank you for choosing Moruzzi's Carbon Fiber Products!

Sincerely,

Randy Moruzzi

Customer Service Team

Moruzzi's Carbon Fiber Products